Company profile:

Genpact (NYSE: G) is the Agentic Operations company, where applied AI meets context-rich process intelligence. We run and transform mission-critical operations for global enterprises, grounded in decades of operating core business processes at scale across finance, supply chain, banking, insurance, and more. Our flywheel of advanced technology, trusted data foundations, and deep ecosystem partnerships moves enterprises rapidly from experimentation to scale. AI agents bring speed and precision, our people bring judgment, and together they deliver outcomes clients can measure.

Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.   

Genpact in Romania  

With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as:

• Supply Chain: Do you know how supermarkets decide how many ice creams to stock to make sure they don’t run out, and they don’t expire either? Our supply chain experts create end-to-end transparency to understand the best match between customer demand and available supply.
• Finance & Accounting: A jet engine can be made up of as many as 25,000 parts – we make sure all those parts are accounted for, invoiced, and paid so the companies making them can focus on what they do best and build the engines.
• Trust & Safety: Have you ever wondered who decides which video should be removed from the internet and which video can stay with a warning? Our content moderators are working every day to keep the digital streets safe.
• Customer Care: We help brands listen to their customers — and respond in ways that truly matter. You’ll play a crucial role in providing prompt, efficient responses across various channels, resolving concerns professionally, and contributing to a culture that values each customer’s needs.
• Insurance: When catastrophes strike and livelihoods are threatened, people turn to their insurers to help them get back onto solid ground. At Genpact, we support leading insurance firms to help their customers feel safe and secure. How?  We help insurers process claims faster — sometimes even using drone and AI-powered tools to prevent future losses, so people can quickly make repairs and return to life as normal.
• Data-Tech-AI: Before an airplane flies, it goes through rigorous safety checks. Did you know that combining artificial intelligence and human intelligence means that flying is safer than ever before? We help make that happen.

A constantly growing company  

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or remote from anywhere in Romania.  We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home. 

Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.  

Our AI-first approach

We’re driven by AI — and not just in name. Here’s how we’re delivering real-world impact and how you can be part of it:

• Amazon: We support out-of-warranty device repairs through AI-powered chatbots that guide customers and ensure seamless tracking and resolution.
• Apex Fintech: Our AI solution accelerates and enhances fraud detection, safeguarding millions of brokerage accounts with greater accuracy.
• ALDI: We help streamline its retail operations in the US and Australia, using AI to boost efficiency and elevate the customer experience.
• For a company managing over 1 million vending machines in Japan, we developed AI models that forecast stock needs — unlocking $100M in operational savings.
• Our AI-driven claims processing system reduced turnaround times by up to 85%, enabling settlements in hours instead of days for a world’s top insurer.

Why Genpact?  

We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.  

We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, Talent Match, to match individual skills and job aspirations with existing and future job opportunities within the company.  

Our locations 

In Bucharest, our office is located in the Hermes Business Park, close to Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including an AI Innovation Center, relaxation rooms, 400 parking places, bicycle parking with showers and a gym.  

In Cluj-Napoca, our office is located in the Riviera Business Center One, in the heart of the city Enjoy top-notch facilities, quick access to Iulius Mall’s shops, cafes, and services, plus a relaxing escape in Iulius Park—right outside the door.

In Iași, we are in the heart of the city in the United Business Center 5. Our unique collaboration hub serves as a thriving workspace and meeting point for clients and employees working here. This one-of-a-kind hub facilitates networking, workshops and events, fostering an environment of knowledge exchange and innovation.  Additionally, we have inaugurated this year a new delivery center that supports global clients across the high-tech, finance, healthcare, and life sciences industries, featuring state-of-the-art workspaces designed for finance, accounting, and customer care operations.

Interested? Find out more at genpact.com/careers.