GLOBAL CONVERGENCE

NOC CISCO Data Engineer

• Strong interpersonal skills:
  • Demonstrated ability to effectively manage customer problems
  • Must be an effective communicator
• Must have the ability to multi-task (within reason)
• Familiar with the ITIL Framework (certification is considered a plus)
• Working knowledge of ITSM ticketing systems / platforms
• Knowledge of networking concepts that pertain to LAN,WAN,SD-WAN, campus and datacenter environments
• Cisco CCNA (or higher) certification or proven equivalent knowledge is preferred
• CCNP, CCIE certifications are considered a plus
• Understanding of and ability to work on network devices such as multilayer switches, routers, load balancers, firewalls, access points from “enterprise grade” vendors such as Cisco, Arista, HP, Palo Alto, Viptela or open-source alternatives
• Comfortable with working in small, medium and large or distributed computer networks
• Familiar with network monitoring and management tools is considered a plus (HP OpenView, Solarwinds, PRTG, IR Prognosis etc.)
• Working knowledge of Windows Server, Linux operating systems and any orchestration tools is considered a plus

Job Description Summary:

Actively participate in “business as usual” operational routines, project rollouts and ensure all activities are carried out in a timely manner according to industry best practices and “in house” processes in order to deliver high quality services to our customers.

Responsibilities:

• Provide an excellent customer interface and customer satisfaction skills
• Resolve and document service request activities
• Provide 1st to 3rd level support for isolating, resolving and documenting computer network issues
• Manage and communicate change scope and schedules
• Ability to work shifts and on-call hours based on the requirements of the Network Operations Center
• Assist with project rollouts as assigned by the customer and/or line manager
• Provide escalation support when working with carriers (ISPs)
• Engage equipment vendor technical support centers (Cisco TAC etc.) when software or hardware faults are identified

As a GCI employee for Romania offices you will benefit from:

• Competitive salary package
• Full time employment contract
• Professional and continuous training
• Private health insurance
• Public transportation or parking subscription coverage
• Developing a career in an expanding company
• International and multicultural exposure
• Strengthen your English and other international language skills
• Learn all about and grow in the ever-expanding Telecommunications Industry.

Contact:hr-romania@globalconvergence.com